DELIVERY CHARGES

We have tried to make our deliver charges as simple as possible so we have implemented a minimum delivery charge fee of $15.00 which covers the majority of orders that we fulfill to many areas within Australia.

For larger orders or when the delivery charges exceed the minimum shipping fee, we will contact you prior to completing the order.

If stock items are available, orders will be sent out from our Sydney Warehouse within 1 working day. Depending on location and stock availability your order will be delivered within 1-10 working days. If your product has not arrived after the estimated deliver time please contact us by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or phone 02 9638 0086.

Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation. If no-one is available to take delivery of your Products, our carrier will leave a card to arrange another delivery time or collect from their distribution centre. After a second delivery attempt, additional costs maybe incurred for the third and final delivery.

All products are covered with full transit insurance, and upon dispatch of your order our system will automatically email you your shipment and parcel tracking details.

All items are sent via Fastway or Australia Post which are Australia's largest and most trusted courier companies to offer you prompt and safe shipping throughout Australia.

The Work Warehouse Pty. Ltd. are able to deliver your items to your home, work and P.O. Box address Australia wide, this includes all properly addressed rural and remote areas. For larger items which need to be sent via courier a street address is mandatory, however you will be notified during the checkout process if this is necessary.

AUSTRALIA SALES ONLY

We only sell and ship products within Australia. We will not make deliveries outside of Australia.

YOUR RIGHTS TO RETURN A PRODUCT

No refunds, credits or replacements are offered if you have changed your mind about the product, make an incorrect choice, or failed to verify and accurately provide information when placing an Order.

We will accept returns on faulty, damaged or incorrectly supplied products. Please contact our customer service representative by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or phone 02 96380086.

Shipping / handling charges will not be refunded unless the return is a result of error.

The appropriate tax amount will be included in your refund.

Refunds will be processed with 7-14 days of receiving your returned item. We will notify you via email as soon as your refund is processed.

PRODUCT PROBLEMS AFTER DELIVERY

If your item arrives and you find a defect and a valid claim is received by Customer Service within 30 days of delivery The Work Warehouse will exchange the Product where possible, or refund you the purchase price of the Product. Should you contact us outside the 30 day period customer service management will consider each claim on a case by case basis on its merit.

Where we agree to replace the Product or refund you the purchase price of the Product, you must first return the defective Product to us. You will be obliged to pay for the return of the Product if the item is sent after 30 days of dispatch.

We will make arrangements with you for the return of the Product.

The delivery time for replacing the Product will be the same as stated for the original Product.

Replacement Products are provided with the same Warranty as the returned Product.

GOODS RETURNED AUTHORISATION – A MUST HAVE

A Goods Returned Authorisation (RA) is required for both replacement Products and refunds.

Where Customer Service has provisionally determined that a Product is defective, Customer Service will issue you with a RA. Products can not be returned without a RA. The Product should be returned to The Work Warehouse with 30 calendar days of the issuance of the RA. All Products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product.

ORGANISING THE RETURN OF PRODUCTS

Defective products must be returned whenever we agree to replace the Product or provide you with a refund.

Where you received a defective Product by courier, Customer Service will email you a RA code, Order Number and contact details which you must affix/write on package of the Product. It is your responsibility to organize return of the product. We will refund your shipping costs at our discretion.

WHEN REPLACEMENT PRODUCT IS ARRANGED

A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned Product.

The delivery time for the replacement Product will be 5-7 working days depending if stock is available.

Replacement Products are provided with the same Warranty as the returned Product.

WHEN A REFUND IS ARRANGED

Refunds include all shipping and associated costs.

No refund will be given until The Work Warehouse has received the defective Product from you.

Refunds will be issued by credit to your credit card account.

YOUR DATA – USE AND PROTECTION

By placing you Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing your Order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other Products that may be of interest to you. If you do not agree to our using such data in order to provide you with information on other Products, you should indicate your non-agreement on the appropriate section of your Order Form.

CREDIT CARD FRAUD

While The Work Warehouse Pty. Ltd. employs the latest technology software for its transactions with our customers, The Work Warehouse Pty. Ltd. will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorized manner.


news tit

Sign up for our FREE e-Newsletter and Exclusive offers

trading h titl

Prefer to visit us in-store? We're located at 9 Mary Parade in Rydalmere, NSW, and are open:

Monday to Friday: 8.00am - 4.30pm

contact titl

Telephone: +61 2 9638 0086

Fax: +61 2 9684 2562

E: This email address is being protected from spambots. You need JavaScript enabled to view it.